Policy
Grievance redressal
If something has gone wrong with an order, a repair, a payment or your personal data, we want to fix it. This policy follows the Consumer Protection (E-Commerce) Rules, 2020.
NVX by TROUGON UAV TECHNOLOGIES PRIVATE LIMITED · Last updated 19 October 2026
Grievance officer
Grievance Officer, NVX · Email info@nvxone.com · Phone +91 95609 21619 · C Block, C42/2, 1st Floor, Dwarka Sadan, Middle Circle, Connaught Place, New Delhi, Delhi 110001, India
How to raise a grievance
- Use the online grievance form, or call or WhatsApp the grievance officer.
- Include your name, phone number, order or job number if you have one, what went wrong, and what you would like us to do.
- Attach photos, videos or screenshots where they help.
Timelines
- We acknowledge your grievance within 48 hours and give you a reference number.
- We aim to resolve it within 30 days of receiving complete details, and keep you updated along the way.
If you are not satisfied
If you are not satisfied with our resolution, you may contact the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or approach the consumer commission in your area.
Contact NVX
Email info@nvxone.com · Phone / WhatsApp +91 95609 21619 · Monday to Saturday, 11:00 AM-7:00 PM IST · Contact form
NVX by TROUGON UAV TECHNOLOGIES PRIVATE LIMITED, C Block, C42/2, 1st Floor, Dwarka Sadan, Middle Circle, Connaught Place, New Delhi, Delhi 110001, India