Policy
Grievance redressal
Public grievance workflow for NVX customers and website visitors.
NVX by Trogen UAV Private Limited
Submission
Customers can submit a grievance with name, contact details, order reference if available, category, description, preferred contact method, and consent.
Acknowledgement
The target acknowledgement window is 48 hours after complete details are received.
Resolution
The target resolution window is 30 days, depending on complete information and required review.