Policy
Cancellation and refund policy
Draft cancellation and refund controls for review before online payment launch.
NVX by Trogen UAV Private Limited
Before dispatch
Cancellation handling depends on order status, payment verification, and fulfilment state.
Failed payments
Failed payments do not start fulfilment. Recovery flows rely on verified payment records.
Refund review
Refund decisions are recorded through secure admin workflows and payment-provider records.